Restaurant Tips and Gratuities Policy

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For parties of fewer than 8 guests, we do not automatically add a service charge to the bill. Customers are welcome to leave a cash tip directly with their server if they wish.

For parties of 8 guests or more, a discretionary 10% service charge is added to the bill. This is entirely optional and may be removed upon request.

100% of the discretionary service charge is allocated to our staff in accordance with our tipping policy. The business does not retain any part of the service charge.

Cash tips given directly to individual members of staff are retained by that member of staff. The business does not collect, allocate or administer these cash tips. Individual staff members may choose to share their cash tips with colleagues, but this is not controlled by the business.

Staff who receive cash tips directly are responsible for declaring those tips to HM Revenue & Customs where required.

 

We are committed to supporting our team and making our venue a fantastic and fair place to work.

 

We also offer all our team:

 

• Pension schemes

• Flexible working

• Meals when on duty

 

 

We are an accredited Living Wage Employer and fully support the UK Government’s voluntary code of best practice on service charges, tips and gratuities. Further details can be found on the Gov.uk website.

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Bottomless Brunch Terms & Conditions

 

Bottomless Brunch is available for a maximum of 90 minutes from the time of your booking.

 

To ensure we comply with the Licensing Act 2003 and promote responsible drinking, the following terms and conditions apply:

 

1. Bottomless does not mean unlimited alcohol. Each guest may be served a maximum of 10 alcoholic drinks during the 90-minute sitting.

2. Each guest wishing to participate in the Bottomless Brunch must order a main meal from the Bottomless Brunch menu. Alcohol will only be served to guests who are eating.

3. All members of the Bottomless Brunch party consuming alcohol must be 18 years of age or over. Valid photographic ID may be requested under our Challenge 25 policy.

4. Alcohol will only be served during the allocated 90-minute booking period. The time cannot be extended.

5. Drinks will only be replaced once the previous drink has been finished. Multiple drinks will not be served at the same time.

6. Alcohol will only be served at a pace determined by our staff. We reserve the right to delay or refuse service where appropriate.

7. We operate a responsible drinking policy. Anyone who appears intoxicated, behaves in a disorderly, abusive or inappropriate manner, or causes nuisance to other guests will not be served further alcohol and may be asked to leave the premises.

8. Management reserves the right to refuse service of alcohol at any time in accordance with the Licensing Act 2003.

9. Soft drinks and water are available throughout the Bottomless Brunch.

10. We encourage all guests to drink responsibly and arrange safe transport home where necessary.

 

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Booking Terms

 

When making your reservation, please ensure you provide accurate contact information (email address and/or phone number) so we can communicate with you regarding your booking.

 

If you are running late, please telephone the restaurant directly. If we do not hear from you, we will hold your table for a maximum of 15 minutes after the reservation time.

 

If you need to cancel your reservation, we kindly ask that you let us know as far in advance as possible. You may cancel by contacting the restaurant directly or by using the cancellation link included in your booking confirmation email.

 

Additional booking terms and conditions may apply during busy seasonal periods, including but not limited to Valentine’s Day, Mother’s Day, Father’s Day, and the festive period during November and December. Any additional terms will be clearly stated at the time of booking.

 

We cannot accept responsibility for the loss or theft of personal belongings while dining with us.

 

 

 

Group Bookings

 

Subject to availability, large party bookings may require a pre-order in advance of your reservation. If a pre-order is required, this will be indicated during the online booking process. If you are unable to book online, our restaurant team will be happy to assist and advise whether a pre-order is necessary.

 

Deposits may be required for large group bookings or events, and a credit card may be required to secure your reservation.

 

 

 

Modern Slavery Policy

 

The UK Modern Slavery Act 2015 requires certain businesses to disclose the steps they take to ensure that modern slavery and human trafficking do not take place within their business or supply chains.

 

This statement outlines the policies and actions of M.Mason LTD in relation to modern slavery for the 2025/26 financial year and applies to M.Mason LTD and its operations.

 

 

 

Privacy Policy

 

This privacy policy applies to all personal data collected by, or on behalf of, M.Mason Ltd about customers, business contacts, suppliers, job applicants, and individuals who contact us via our website, in person, by phone, email, text, competitions, or by using Wi-Fi services at our restaurant.

 

Customer Personal Data

 

We may collect the following information:

 

• Name, email address, home and/or business address, and phone number

• Payment and card information

• Booking history

• Service usage information, including special requests, feedback, and survey responses

• Marketing preferences

 

 

We may also collect medical or health-related information, such as dietary requirements or allergies, in order to protect your wellbeing. By providing this information, you explicitly consent to its processing.

 

Personal data may be collected through:

 

• Website forms

• Table reservations

• Dining at our restaurant

• Gift voucher purchases

• Marketing sign-ups

• Competitions, promotions, or surveys

• Takeaway orders

• Wi-Fi usage

• Telephone or email communication

• Third-party booking, delivery, or marketing platforms

 

 

Legal Basis for Processing

 

We process personal data where:

 

• It is necessary to perform a contract or take steps before entering into a contract

• It is necessary for our legitimate business interests and does not override your rights

• We are required to comply with a legal obligation

• It is necessary to protect vital interests

• You have given your consent

 

 

Consent and Marketing

 

Where consent is required, we will request it and provide clear information about how your data will be used. You may withdraw consent at any time.

 

To unsubscribe from marketing communications or withdraw consent, please follow the instructions in our emails or contact us at info@zeytingrill.co.uk Requests will be actioned within one month unless another lawful basis applies.

 

How We Use Personal Data

 

We use personal data to:

 

• Respond to enquiries

• Manage bookings and provide services

• Process payments

• Manage customer relationships and feedback

• Send reservation confirmations and visit-related information

• Send marketing communications where appropriate

• Comply with legal obligations

• Protect health and wellbeing

• Secure and manage electronic communications

• Enforce or defend our legal rights