Restaurant Tips and Gratuities Policy

 

We operate a cash-only tipping policy at Zeytin. We do not add tips or service charges to any electronic payments.

 

We pride ourselves on the fair and honest treatment of our staff and team members. All staff are paid at least the National Living Wage, or above, depending on performance and length of service.

 

Any tips paid in cash are retained by the individual waiter and may or may not be shared with other staff in the restaurant. It is the responsibility of those receiving cash tips to declare this income for tax purposes to HM Revenue & Customs. M.Mason Horsham Ltd does not manage or administer cash tips.

 

We are committed to supporting our team and making our venue a fantastic and fair place to work.

 

We also offer all our team:

 

• Pension schemes

• Flexible working

• Meals when on duty

 

 

We are an accredited Living Wage Employer and fully support the UK Government’s voluntary code of best practice on service charges, tips and gratuities. Further details can be found on the Gov.uk website.

 

 

 

Booking Terms

 

When making your reservation, please ensure you provide accurate contact information (email address and/or phone number) so we can communicate with you regarding your booking.

 

If you are running late, please telephone the restaurant directly. If we do not hear from you, we will hold your table for a maximum of 15 minutes after the reservation time.

 

If you need to cancel your reservation, we kindly ask that you let us know as far in advance as possible. You may cancel by contacting the restaurant directly or by using the cancellation link included in your booking confirmation email.

 

Additional booking terms and conditions may apply during busy seasonal periods, including but not limited to Valentine’s Day, Mother’s Day, Father’s Day, and the festive period during November and December. Any additional terms will be clearly stated at the time of booking.

 

We cannot accept responsibility for the loss or theft of personal belongings while dining with us.

 

 

 

Group Bookings

 

Subject to availability, large party bookings may require a pre-order in advance of your reservation. If a pre-order is required, this will be indicated during the online booking process. If you are unable to book online, our restaurant team will be happy to assist and advise whether a pre-order is necessary.

 

Deposits may be required for large group bookings or events, and a credit card may be required to secure your reservation.

 

 

 

Modern Slavery Policy

 

The UK Modern Slavery Act 2015 requires certain businesses to disclose the steps they take to ensure that modern slavery and human trafficking do not take place within their business or supply chains.

 

This statement outlines the policies and actions of M.Mason LTD in relation to modern slavery for the 2025/26 financial year and applies to M.Mason LTD and its operations.

 

 

 

Privacy Policy

 

This privacy policy applies to all personal data collected by, or on behalf of, M.Mason Ltd about customers, business contacts, suppliers, job applicants, and individuals who contact us via our website, in person, by phone, email, text, competitions, or by using Wi-Fi services at our restaurant.

 

Customer Personal Data

 

We may collect the following information:

 

• Name, email address, home and/or business address, and phone number

• Payment and card information

• Booking history

• Service usage information, including special requests, feedback, and survey responses

• Marketing preferences

 

 

We may also collect medical or health-related information, such as dietary requirements or allergies, in order to protect your wellbeing. By providing this information, you explicitly consent to its processing.

 

Personal data may be collected through:

 

• Website forms

• Table reservations

• Dining at our restaurant

• Gift voucher purchases

• Marketing sign-ups

• Competitions, promotions, or surveys

• Takeaway orders

• Wi-Fi usage

• Telephone or email communication

• Third-party booking, delivery, or marketing platforms

 

 

Legal Basis for Processing

 

We process personal data where:

 

• It is necessary to perform a contract or take steps before entering into a contract

• It is necessary for our legitimate business interests and does not override your rights

• We are required to comply with a legal obligation

• It is necessary to protect vital interests

• You have given your consent

 

 

Consent and Marketing

 

Where consent is required, we will request it and provide clear information about how your data will be used. You may withdraw consent at any time.

 

To unsubscribe from marketing communications or withdraw consent, please follow the instructions in our emails or contact us at info@zeytingrill.co.uk Requests will be actioned within one month unless another lawful basis applies.

 

How We Use Personal Data

 

We use personal data to:

 

• Respond to enquiries

• Manage bookings and provide services

• Process payments

• Manage customer relationships and feedback

• Send reservation confirmations and visit-related information

• Send marketing communications where appropriate

• Comply with legal obligations

• Protect health and wellbeing

• Secure and manage electronic communications

• Enforce or defend our legal rights